Right of withdrawal for consumers

Consumers have a right of withdrawal in accordance with the provisions below. A consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity.

Cancellation policy/purchase contracts
You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last goods.

To exercise your right of withdrawal, you must inform us (soilkind GmbH, Quellenstraße 7, 70376 Stuttgart, email address: info@soilkind.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can find our forms here

Widerrufsformular Deutschland
Widerrufsformular Österreich
Modelformulier Nederland
Modelformulier België
Modèle de formulaire de rétractation Belgique

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of revoking purchase contracts
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

You must return the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. Please use our contact form to do so and follow the returns process.

The deadline is met if you send the goods before the expiry of the fourteen-day period. We will bear the cost of returning the goods.

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

Cancellation by returning the goods
As before, you can also cancel the contract by simply returning the goods without having to expressly declare your cancellation again. If you return the goods to us within the statutory cancellation period without any declaration, we will consider this as a cancellation of the purchase contract, so that the consequences described above will apply.